» SERVICE ETHICS, GUARANTEES, and
   DISCOUNT PROGRAMS

• Service Ethics
• "NO SURPRISES" Quote Guarantee
• Unconditional Satisfaction Guarantee
• Discount Programs

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The Happy-Computing.Net Service Pledge

There are no hidden fees, hidden costs, or surprises with my service. You will know upfront all the details of my service and how long it will take to get you up and running at the best level of performance your machine can offer.

If it is determined that new parts are needed to complete the repair I will shop my suppliers for the very best price on parts, and pass along those savings to you.  I never mark up parts to my customers—you pay what I have paid, and I will supply you with the invoice from the supplier.

YOU HAVE MY WORD ON IT.

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• The Happy Computing Unconditional 30 Day Satisfaction Guarantee

Below is my Satisfaction Guarantee, which I call an "unconditional guarantee" because that is how strongly I feel about it, and the extent to which I stand behind it.

This Guarantee is good for 30 Days from the Date of Service, excludes parts (over which I have no quality control) and covers any Labor necessary to bring your equipment to the highest level of performance it can offer and to your satisfaction.

My ability to accurately diagnose your repair issues comes from over ten years hands-on in-the-field experience, my A+ Certification from , and my daily updating of my skill and knowledge-base working with both businesses and private users in and around the Rogue Valley. You can be confident when turning your equipment over to me that I am committed to leaving "no stone unturned" in determining the cause of your problems, and easy, effective, and affordable solutions for them.

I service ALL of the Rogue Valley and Southern Oregon from Grants Pass, Cave Junction, Merlin, and Wolf Creek to Medford to Ashland, Jacksonville and The Applegate, to Eagle Point, Prospect, White City, Central Point, and Sam's Valley. 

No matter where you live or work, I can provide you the BEST Computer Service available in Southern Oregon and I am proud to do so!

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• Discount Program

I offer three different types of Discounts to my clients, which are explained below. If you have any questions please give me a call, I am happy to discuss my discount program with you.

• Senior Citizen Discount
  If you are 62 years of age or older, you will automatically qualify for the 10% Off Senior Citizen Discount on all Labor on any service call*, (parts not included).
  
  
• Hometown Discount:
  Rogue River residents automatically qualify for the 10% Off Hometown Discount on all Labor on any service call*, (parts not included).
  
  
• New Client Referral Discount:
  If you are an existing Client and refer a New Client to me for whom I provide my services, you will receive a 10% Off Discount on Labor on your next service call, (parts not included).

I'm sorry, but only Referral Discounts can be combined; all other discounts cannot be combined. For example, a client qualifying for a Senior Citizen Discount and living in the City of Rogue River, does not qualify for a 20% Discount.

To increase your Discount percentage up to the maximum 30% Discount on Labor only, you must either qualify for a Senior Citizen or Hometown Discount, and refer a total of two New Clients, (for whom I provide my services), or refer three New Clients, (for whom I provide my services), in a one year period.

Value Added Services

In addition to the above Discounts, I also offer Value Added Services to my existing clients. If you have any problems with any part of your computer system, simply give me a call. If it is something I can fix through a Remote Session which takes less than half an hour to complete, there is no charge. If it is not possible to resolve your issue during a Remote Session, I am most happy to stop by your home or business to assist you. Again, as long as it does require more than a half hour of my time, there is no charge for this in-person Service Call.

Have a problem with Email? Can't find your photos from your last vacation? Need advice on the latest Internet Browswer available? Did a Virus Warning suddently appear on your screen and you're not sure what to do? Have you just discovered your wireless router has conked out? Give me a call and I will be most happy to take care of those things for you at no charge.

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