SERVICE ETHICS, DISCOUNTS, and CUSTOMER FEEDBACK
Service Ethics
There are no hidden fees, costs, or surprises with my service. You will know upfront all the details of my service and how long it will take to get you up and running at the best level of performance your machine can offer.
If it is determined that new parts are needed to complete the repair, I will only obtain the necessary new parts after receiving your approval. I will shop my suppliers for the very best price on parts, and pass along those savings to you. I never mark up parts to my customers—you pay what I have paid, and I will supply you with the invoice from the supplier.
I service ALL of the Rogue Valley and Southern Oregon from Grants Pass to Medford to Ashland, Jacksonville and The Applegate, to Eagle Point, Prospect, White City, Central Point, and Sam's Valley. No matter where you live or work, I can provide you the best computer service available in Southern Oregon.
Discounts
New Customer Referrals: If you are an exisiting customer and refer a new customer to me, you will receive a 10% off your next service call.
Senior Citizen: If you are a Senior Citizen, you will automatically qualify for 10% off your entire service call.
Hometown Discount: Rogue River residents also qualify for a 10% discount off their service calls.
I'm sorry, but only referral discounts can be combined.* All other discounts cannot be combined.
Please give me a call at 541-582-0345 or CLICK HERE to send me an Email, and get your computer running in top condition again. You too can become one of the members of a growing community of folks who are having a Happy Computing experience every day!
CUSTOMER COMMENTS and FEEDBACK
I make it a point to ask all my customers if they were satisfied with my services, and if there is anything I can do to improve my service to them. Below you will find a few responses to these questions.**
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“You are very good at explaining things in plain language.
Thanks so much for your help in narrowing down and explaining the choices with upgrading.”
D.O.-Ashland
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"I'm Very Pleased with the Service I got. A very friendly & informative experience, with the kind of Excellence & Professionalism most businesses don't even offer. Will call Jimmy any and/every time I have any Computer Issues. Will Call Happy-Computing for sure :-) Thanks again Jimmy & Kate, You Folks are Super Duper ;-) Have a Great & Wonderful Weekend."
T.C.-Medford
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"We are rural residents who rely on our four computers for business and school. Jimmy keeps us up and going. He can fix any, and every, problem, quickly and affordably. Whatever your computing needs, call Jimmy first.
It will be the first, and the last call you'll need to make.
Signed CEB and KEB - Ashland, Oregon"
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"Hi Jimmy...Just wanted to give you some feedback re your recent repair of Sue's computer… I'm sure you won't be surprised to know that Sue's computer is still working great! It hasn't worked this well in at least one year and I'm thinking it's actually closer to two years. None of the issues discussed have recurred and it's fast. Two other techs have looked at it in that time period, including one who made two rather pricey house calls. We couldn't be more pleased!! Thanks again for all your help! Take care and stay warm!! Cheers!"
L.P.-California
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"Jimmy, You are very professional and thorough. Not to mention very convenient. Thanks."
T.M.-Rogue River
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"I was very pleased and will use your excellent services in the future."
D.C.-Medford
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"Excellent service. Thanks Jimmy."
D. C. - Ashland
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"I appreciated that you offered me a range of options, including some that would allow me sit back and let you do all the work to others in which I would do some of it and I would save money."
I.L.-Ashland
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"You did great, we will recommend you to others. We thank you for your quick and courteous help."
N.R.-Central Point
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"From: Cal Z
Date: April 24, 2010 6:43:34 AM PDT
To: Jimmy Attaie <jimmy@happy-computing.net>
Subject: Re: My dell 6100 Thanx again!
Did I say Thanx Again!!! Yep shure did.
You were the most, Excellent Help!
In directing me in the self repair of my Dell laptop!
I will, and do highly recommend your services!
Thanx again!
Cal" - Central Point
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"Jimmy, Your patience, wisdom and help was STELLAR! Thank you so much.
Peace, Bella" - Ashland
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*Referral Discounts can only be combined in a six month period, which begins with your first referral. After the six months have passed, a new referral period begins.
**All quotes from documented Customer Satisfaction Surveys on file.
