This Privacy Policy outlines the policies for clients of "happy-computing.net", to protect the privacy of those clients while utilizing the happy-computing.net website and "ONLINE REMOTE COMPUTER SUPPORT SERVICES" and "HARDWARE SERVICES". It is hereby determined that "ONLINE REMOTE COMPUTER SUPPORT SERVICES" and "HARDWARE SERVICES" are defined as "secure online remote client computer support and repair services", conducted via secure Internet connection and telephone, or in person. Submitting of end-user's personal, unique information on this website constitutes acceptance of this Privacy Policy.
I. INFORMATION COLLECTION AND USE: happy-computing.net is the sole owner of any information collected through this website, and/or via telephone, and/or via Email, and/or via Happy-computing.net Repair Estimate forms. We will not ever sell or rent this information to others.
a. Personal Information: We will ask you when we need information that personally identifies you (personal information) and allows us to contact you. In order to use the Happy-computing.net ONLINE REMOTE COMPUTER SUPPORT SERVICES, client may be required to pay in advance for the category of service desired prior to beginning of service. Client may be required to give their personal user contact information (such as first and last name, Email address, postal address, personal identifier etc.). Only Happy-computing.net will use client's personal user contact information details to interact with client regarding product(s) and/or services client has requested and purchased. At times Happy-computing.net may contact client with other communications such as the happy-computing.net newsletter, notifications, special offers, and surveys on improving our service.
b. Payment Information: happy-computing.net uses the third party vendor, "PayPal"© to process and verify debit and credit cards for billing purposes in the processing of all electronic payment transactions. Using this third-party payment processor shields personal client information related to the transaction. When processing a payment transaction, happy-computing.net will obtain information regarding the ONLINE REMOTE COMPUTER SUPPORT SERVICE(S) that it was processed for, the amount of the payment and other transaction data, such as date of transaction, and client's first and last name. All other information which the third party "PayPal"© requires to authorize the transaction (such as user name, credit card number, expiration date and billing address) pertaining to either Debit or Credit card utilized for the transaction is not seen or retained by happy-computing.net and Is transferred to "PayPal"© using their secure payment portal, and for the purpose of completing the payment processing.
c. Computer System Information: Happy-computing.net while performing our Free Diagnosis and/or ONLINE REMOTE COMPUTER SUPPORT SERVICES will ask for information relating to Client's devices such as: date of purchase, make & model of equipment (i.e. 2012 Apple® MacBook laptop; 2014 HP Pavillion desktop), serial number identification, any hardware or peripherals attached (i.e. printer, scanner), Operating System (OS) software, and others, physical condition of the equipment, OS system and registry data concerning software installs and hardware configurations, and error tracking files. This information is necessary in order for happy-computing.net to provide the best, most-personalized technical support to our clients and is never disclosed to any third party.
i. Diagnostic Tool: During a happy-computing.net free ONLINE REMOTE COMPUTER SUPPORT SERVICES diagnosis
a variety of information about the state of a computer system and the applications on it will be collected and assessed. This information is sent securely over the Internet to the happy-computing.net Service Technician who analyzes it to diagnose and solve client computer and/or equipment problems. Information collected by the happy-computing.net Service Technician diagnostic tools (applications) will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, user profiles, etcetera. Use of the secure computer connection and diagnosing applications are also subject to the terms of use in the respective software license agreements.
d. Cookies: A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on the happy-computing.net website and cannot infringe the privacy of our customers.
e. Log Files: We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
f. Children’s Policy: No part of our website is structured to attract anyone under the age of 18. In accordance with the "Children’s Privacy Protection Act", we do not collect or maintain information at our website from, or sell products to, those we actually know are under the age of 18. Please ask your parent or guardian to assist you in using our services if you are under the age of 18. No service will be provided to anyone under Legal Age to contract.
II. WEBSITE SECURITY: The happy-computing.net Website was designed to protect the information of all users, whether they are paying clients or not. When an ONLINE REMOTE COMPUTER SUPPORT SERVICES user submits sensitive information via the Website, that user information is protected both online and offline. Only our Service Technician who needs the information to perform a specific job are granted access to personally identifiable information. Our servers where we store personally identifiable information on are kept in a secure environment, with hard copy backups stored in our locked office files. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.
III. NOTIFICATION OF CHANGES: This Privacy Policy is subject to change without Notice. Happy-computing.net reserves the right to update this Privacy Policy at any time by making changes regarding our ONLINE REMOTE COMPUTER SUPPORT SERVICES without notice to either previous clients, existing clients, and the general public. The most current version of this Privacy Policy can be viewed by clicking on the “Privacy Policy” hypertext link located on the happy-computing.net website. It is each individual user's responsibility to refer to the happy-computing.net Privacy Policy before submitting any information on the happy-computing.net website. Submitting information after any changes to the posted Privacy Policy constitutes acceptance by the end-user of happy-computing.net of those posted changes.
IV. QUESTIONS: Please use the "CONTACT US" tab to the left of this page, or any other page on this website to notify us about any questions about this website, or send Email to support (at) happy-computing.net.
V. DISCLAIMER: Happy-computing.net reserves the right to change these Privacy Policies at any time without notification.
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